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AUDGreat Bee TV Box Freezing or Buffering?
Great Bee TV Box Freezing or Buffering?
If your Great Bee TV Box frequently freezes, buffers, or plays video less smoothly than usual, please follow the steps below. These simple checks can help identify and resolve the most common causes.
1
Restart the Router and TV Box
Please follow these steps in order:
- Unplug the router and TV box from the power supply.
- Wait for 1–2 minutes.
- Plug the router back in first.
- Wait until the router is fully connected to the internet.
- Then plug the TV box back in.
- Wait for the TV box to start, then try again.
Important: Please wait until the internet is fully restored before turning the TV box back on.
2
Check the Connection
If You Are Using Wi-Fi
- Make sure the Wi-Fi signal is strong.
- Move the TV box closer to the main router if possible.
- Avoid using a Wi-Fi extender, as the connection may be less stable.
- If possible, connect the TV box directly to the router with an Ethernet cable.
If You Are Using an Ethernet Cable
- Make sure the cable is firmly connected at both ends.
- Try another Ethernet cable.
- Try another LAN port on the router.
3
If the Problem Continues
If the problem continues after trying the steps above, please contact us and tell us which steps you have already tried. 
Tip: A direct Ethernet cable connection to the main router is usually more stable than Wi-Fi.